Privacy policy

Last updated: 21 May 2026

Introduction

Fungitech Sdn Bhd ("ORGANO™", "we", "us", "our") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains what data we collect, how we use it, and your rights as a data subject.

Data Controller

Fungitech Sdn Bhd
Email: support@myorgano.shop

Data We Collect

When you shop with us or interact with our services, we may collect:

  • Contact information — name, email address, phone number, delivery address
  • Order information — items purchased, order history, payment method (we do not store full card details)
  • Account information — if you create an account, your login credentials and preferences
  • Device and usage data — IP address, browser type, pages visited, time spent (via cookies and analytics tools)
  • Communications — messages you send us via WhatsApp, live chat, or email

How We Use Your Data

We use your personal data to:

  • Process and fulfil your orders
  • Communicate with you about your order status, returns, and support queries
  • Send you marketing communications (only with your consent; you may opt out at any time)
  • Improve our website and customer experience through analytics
  • Comply with our legal and regulatory obligations

Data Sharing

We do not sell your personal data. We share your data only with third parties who help us operate our business, including delivery partners, payment processors, our e-commerce platform, and analytics and communications providers. All third parties are required to handle your data securely and in accordance with applicable law.

Cookies

We use cookies to personalise your experience, analyse site traffic, and support marketing. You may manage or disable cookies through your browser settings, though some site features may be affected.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for seven years for accounting and legal compliance purposes.

Your Rights Under PDPA

Under the Personal Data Protection Act 2010, you have the right to access the personal data we hold about you, request correction of inaccurate data, withdraw consent for marketing communications at any time, and request deletion of your data subject to legal retention requirements. To exercise your rights, contact us at support@myorgano.shop. For data deletion requests, please visit our Data Deletion Instructions page.

Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, or misuse. Payments are processed through secure, encrypted channels.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available on this page.

Contact Us

For any privacy-related queries, contact us at support@myorgano.shop.