Shipping policy

Last updated: 21 August 2026

Order Processing

ORGANO orders are processed on business days. We do not process orders on weekends and Malaysian public holidays. Orders placed before 12:00 PM on a business day are typically processed the same day. Orders placed after 12:00 PM or on non-business days are processed on the next business day.

Where We Deliver

We ship to all states in Peninsular Malaysia (West Malaysia), to East Malaysia (Sabah and Sarawak), and to Singapore. Singapore orders are sent cross-border from Malaysia. We do not ship to any other country yet, and we will update this page when we do.

Estimated Delivery Times

  • West Malaysia (Peninsular): typically 2 to 5 business days after dispatch
  • East Malaysia (Sabah and Sarawak): typically 5 to 10 business days after dispatch
  • Singapore: typically 5 to 10 business days after dispatch, subject to customs clearance. Your tracking link shows the current status.

During peak periods such as the haze season (typically September to October), promotional campaigns, and public holidays, delivery times may be longer than usual.

Shipping Rates

  • West Malaysia (Peninsular): RM7.00 per order. Free on orders of RM150.00 or more.
  • East Malaysia (Sabah, Sarawak and Labuan): RM18.00 per order. Free on orders of RM300.00 or more.
  • Singapore: RM20.00 per order. Free on orders of RM300.00 or more.

The TYGRON® Household Subscription always ships free, everywhere we deliver. Your exact shipping cost is shown at checkout before you pay, once your delivery address is entered. All prices and shipping charges are in Malaysian Ringgit (RM).

Rates are based on a parcel of up to 1 kg, which covers every standard order including a 4-box bundle. If an order is unusually large we will contact you before dispatch rather than surprise you with a charge.

Tracking Your Order

Within Malaysia we deliver with Ninja Van or J&T Express, and to Singapore with Ninja Van. Once your order is dispatched, you will receive a tracking number via email. You can use this to monitor your delivery through your courier's tracking portal.

We also send your tracking number to you on WhatsApp, to the mobile number you give us at checkout, from ORGANO's business number +60 17-604 5612. It is one message about your delivery, not marketing. If you would rather not receive it, reply STOP to that message and we will not send another. Your order is not affected either way, and you can still message us on WhatsApp whenever you need help.

Delivery Issues

If your parcel has not arrived within the estimated timeframe, please contact us at support@myorgano.shop or via WhatsApp with your order number. We will investigate with the courier carrying your parcel.

If your parcel is visibly damaged upon arrival, you have the right to refuse acceptance. Please photograph the damage and contact us immediately.

Delivery Address Accuracy

Please ensure your delivery address is accurate and complete at checkout. We are not responsible for parcels that cannot be delivered due to an incorrect or incomplete address provided by the customer.

Changing Your Delivery Address

Before your order ships, we can still change the delivery address. Message us with your order number and the new address as soon as you can, and we will update it for you.

Once your order has shipped, the delivery address cannot be changed. If you contact us after that point, we will first contact the courier carrying your parcel to check where it is and whether re-routing is possible, and we will come back to you as soon as they answer. If the courier agrees to re-route it, the reshipping cost is borne by you and we will confirm the amount before anything is arranged. If they cannot re-route it, we will work out the best solution together with you and the courier.

Contact Us

For any shipping queries, contact us at support@myorgano.shop or via WhatsApp at +60 17-604 5612.