Shipping policy

Last updated: 26 July 2026

Order Processing

ORGANO™ orders are processed on business days. We do not process orders on weekends and Malaysian public holidays. Orders placed before 12:00 PM on a business day are typically processed the same day. Orders placed after 12:00 PM or on non-business days are processed on the next business day.

Where We Deliver

We ship to all states in Peninsular Malaysia (West Malaysia), to East Malaysia (Sabah and Sarawak), and to Singapore. Singapore orders are sent cross-border from Malaysia. We do not ship to any other country yet, and we will update this page when we do.

Estimated Delivery Times

  • West Malaysia (Peninsular): typically 2 to 5 business days after dispatch
  • East Malaysia (Sabah and Sarawak): typically 5 to 10 business days after dispatch
  • Singapore: sent cross-border from Malaysia, so timing also depends on customs clearance. Your tracking link shows the current status.

During peak periods such as the haze season (typically September to October), promotional campaigns, and public holidays, delivery times may be longer than usual.

Shipping Rates

  • West Malaysia: RM7.00 per order
  • East Malaysia (Sabah, Sarawak and Labuan): RM13.00 per order
  • Singapore: RM20.00 per order

Within Malaysia, orders of RM180.00 or more ship free. The TYGRON™ Household Subscription always ships free, in both Malaysia and Singapore. Your exact shipping cost is shown at checkout before you pay. All prices and shipping charges are in Malaysian Ringgit (RM).

Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email. You can use this to monitor your delivery through your courier's tracking portal.

Delivery Issues

If your parcel has not arrived within the estimated timeframe, please contact us at support@myorgano.shop or via WhatsApp with your order number. We will investigate with our delivery partner.

If your parcel is visibly damaged upon arrival, you have the right to refuse acceptance. Please photograph the damage and contact us immediately.

Delivery Address Accuracy

Please ensure your delivery address is accurate and complete at checkout. We are not responsible for parcels that cannot be delivered due to an incorrect or incomplete address provided by the customer.

Contact Us

For any shipping queries, contact us at support@myorgano.shop or via WhatsApp at +60 17-604 5612.